Refund Policy
Refund and Returns Policy for South Easter
1. Introduction
This Refund and Returns Policy (the "Policy") governs the terms under which refunds or returns are offered for services provided by South Easter ("we," "us," or "our"). Our services are primarily marketing-related and often involve a collaborative process with clients, including approvals and sign-offs at various stages. This Policy is designed to address the specific nature of our work and the client approval process.
2. Service Agreement and Client Approval
All our marketing services are subject to a formal, written service agreement or contract (the "Agreement") that clearly outlines the scope of work, deliverables, timelines, fees, payment terms, and any specific terms related to the project. Before any work commences, clients are required to thoroughly review and provide their written approval (sign-off) for all proposed strategies, designs, content, plans, and other deliverables. This approval serves as a formal confirmation that the client is satisfied with the planned work and agrees to proceed according to the Agreement.
3. Cancellation Policy
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Notice Period: Clients may cancel the Agreement by providing written notice to us at least twenty (20) business days prior to the agreed-upon or scheduled end date of the services. The notice must be sent to [Your Designated Contact Email Address or other method].
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Cancellation Fees: Due to the nature of our services, which often involve advance planning, resource allocation, commitments to third-party vendors (such as advertising platforms, designers, or writers), and the potential loss of other business opportunities due to scheduling, cancellations made with less than twenty (20) business days' notice will be subject to a cancellation fee. This fee will be a percentage of the total project cost as defined in the Agreement and will take into account the work already completed, expenses incurred (including any non-refundable deposits paid to third parties), and potential losses resulting from the late cancellation. The specific cancellation fee percentage will be clearly stated in the Agreement.
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Paid Advertising Campaigns: For campaigns involving paid advertising (e.g., Google Ads, social media ads), cancellations may be further subject to the terms and conditions of the respective advertising platforms. Clients are responsible for all costs incurred by us on their behalf with these platforms up to the confirmed point of cancellation, regardless of the notice period provided. We will provide documentation of these costs upon request.
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Process for Cancellation: To initiate a cancellation, the client must send a written notice of cancellation to [Your Designated Contact Email Address]. We will acknowledge receipt of the cancellation notice and provide the client with information regarding any applicable cancellation fees and the next steps in the process.
4. Refunds
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Eligibility for Refunds: Refunds are generally not provided for services that have been rendered and approved by the client, as the client has had the opportunity to review and approve the work before it goes live or is implemented. Our services are typically customized and project-based, making refunds impractical once work has commenced and client approval has been given.
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Exceptional Circumstances: In exceptional circumstances, such as a material breach of contract on our part (e.g., a significant and demonstrable failure to deliver the agreed-upon services as outlined in the Agreement), we may consider a partial or full refund. Any such refund will be at our sole discretion and will be determined on a case-by-case basis after a thorough review of the circumstances.
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Non-Refundable Expenses: Expenses incurred on behalf of the client and pre-approved by the client (such as advertising costs, stock photography purchases, or third-party vendor fees) are non-refundable, even in cases where a refund for services is granted.
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Refund Process: To request a refund under exceptional circumstances, the client must submit a formal written request to [Your Designated Contact Email Address] within [Number] days of the event giving rise to the request. The request must clearly and concisely outline the reasons for the refund, provide specific details of the alleged breach of contract, and include any supporting documentation. We will acknowledge receipt of the refund request and conduct a thorough investigation. We will respond to the client's request within a reasonable timeframe, typically within [Number] business days.
5. Revisions and Client Satisfaction
While refunds are generally not offered for approved work, we are committed to client satisfaction. If a client is dissatisfied with a deliverable (e.g., a website design, marketing materials) and the deliverable does not materially conform to the approved specifications outlined in the Agreement, we will work with the client to make reasonable revisions to meet those approved specifications. This commitment to revisions is subject to the client providing timely feedback and cooperation.
6. Modifications to this Policy
We reserve the right to modify this Refund and Returns Policy at any time, in our sole discretion. We will post any changes on this page and may provide other notice as required by law. It is the client's responsibility to review this Policy periodically for any updates.
7. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at: