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Terms & Conditions

Welcome to South Easter Agency. We believe in keeping our digital marketing, web design, and consulting services free of confusing corporate fluff, and we apply that same straightforward approach to our legal terms.

By accessing our website (southeaster.co.za), engaging our services, or paying an invoice, you agree to be bound by the following Terms and Conditions.

1. Scope of Services

South Easter Agency provides digital marketing services, including but not limited to lead-generation website design, social media management, and paid advertising management (Meta, Google, etc.). The specific scope, deliverables, and timelines for your project will be outlined in your individual proposal or invoice. We do not currently offer massive-scale, complex e-commerce catalog builds.

2. Client Responsibilities & Delays

To build a stunning website or run an effective marketing campaign, we need your collaboration. Clients are responsible for providing:

  • High-resolution logos and brand guidelines.

  • Accurate business information and website copy (unless copywriting is explicitly included in the project scope).

  • Access and administrative permissions to necessary platforms (domain registrars, social media accounts, ad managers).

If a project is delayed because the client fails to provide requested assets or feedback within a reasonable timeframe, project timelines will be extended. If a client becomes unresponsive for more than thirty (30) days, the project may be archived, and restart fees may apply.

3. Intellectual Property Rights

  • During Development: South Easter Agency retains full ownership and copyright of all drafted designs, concepts, and working files during the development phase.

  • Upon Final Payment: Once a project is completed and the final invoice is paid in full, the ownership of the final website, graphics, and delivered digital assets is transferred to the client.

  • Portfolio Rights: South Easter Agency retains the non-exclusive, perpetual right to showcase any completed website, branding, or marketing materials in our portfolio, case studies, and social media for promotional purposes.

4. Third-Party Platforms & Software

Our services rely on third-party platforms (including, but not limited to, Wix, Meta/Facebook, Google, and domain registrars). South Easter Agency does not own or control these platforms.

  • We are not legally or financially liable for server outages, platform crashes, software bugs, or data loss caused by these third-party services.

  • Clients are solely responsible for reading and adhering to the terms of service of any third-party software integrated into their website or marketing strategy.

  • Clients are responsible for any ongoing subscription costs associated with third-party tools (e.g., Wix premium hosting plans, custom domain renewals).

5. No Guarantees of Specific Results

While South Easter Agency utilizes industry best practices, data-driven strategies, and expert design to elevate your brand, digital marketing inherently involves variables outside of our control (such as market demand, competitor actions, and algorithm updates). Therefore, South Easter Agency makes no legal guarantees regarding specific search engine rankings (SEO), exact conversion rates, or guaranteed return on investment (ROI) from paid advertising campaigns.

6. Billing, Cancellations, and Refunds

All payment terms, upfront deposit requirements, and cancellation procedures are strictly governed by our comprehensive Refund Policy. By agreeing to these Terms and Conditions, you also acknowledge and agree to the terms outlined in the Refund Policy.

7. Limitation of Liability

To the maximum extent permitted by law, South Easter Agency, its founders, and its employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services or any third-party platforms.

8. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. Any disputes arising from these terms will be handled within the jurisdiction of the Western Cape, South Africa

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