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Accessibility Statement

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At South Easter Agency, we believe the internet should be easy to navigate, functional, and accessible to absolutely everyone. We ditch the confusing corporate fluff in our marketing, and we take that same straightforward approach to digital inclusion. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

1. Our Standard of Accessibility

We are actively working to increase the accessibility and usability of our website, and in doing so, adhere to many of the available standards and guidelines. Our goal is to align our digital presence with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

To achieve this, we utilize the built-in accessibility tools and wizards provided by our platform, Wix, to ensure proper color contrast, keyboard navigation, and structural heading tags.

2. Agency & Client Website Builds

As a digital marketing and web design agency, we build initial website foundations for our clients using these same accessible best practices. However, it is important to note:

  • Ongoing Compliance: Once a project is handed over, the ongoing accessibility, content uploads, and legal compliance of a client's website remain the sole responsibility of the client.

  • Third-Party Integrations: South Easter Agency cannot guarantee the accessibility of third-party apps, widgets, or plugins chosen by the client to be integrated into their website.

3. Continuous Improvement

Accessibility is not a one-time project; it is an ongoing effort. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. We regularly review our site to identify and fix potential barriers.

4. Feedback and Contact Information

We are always looking for ways to improve. If you experience any difficulty in accessing any part of the South Easter Agency website, or if you need assistance with any content, please reach out to us. We will work with you to provide the information, item, or transaction you seek through an alternate communication method that is accessible for you.

Please contact us with any accessibility concerns:

  • Email: info@southeaster.co.za]

  • Phone / WhatsApp: 0636634612

  • Response Time: We aim to review and respond to all accessibility feedback within 24 to 48 business hours.

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