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Privacy Policy

Privacy Policy for South Easter

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1. Introduction

[Your Company Name] ("we," "us," or "our"), a company registered in South Africa, is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, process, and share your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa, when you visit our website (www.southeaster.co.za) (the "Site") or use our services.

2. Definitions

"Personal Information" means any information relating to an identifiable, living natural person, or an identifiable, existing juristic person.

3. Information We Collect

We may collect the following types of personal information:

  • Information you provide directly: This includes information you provide when you:

    • Contact us (e.g., name, email, phone number, company name, job title).

    • Register for an account or subscribe to our services.

    • Fill out forms on our Site (e.g., contact forms, surveys, registration forms).

    • Make a purchase or request a service.

    • Interact with our customer support.

  • Automatically collected information: When you visit our Site, we may automatically collect:

    • Your IP address, browser type, operating system, referring website, and pages visited.

    • Information about your device and how you interact with our Site (e.g., timestamps, clickstream data).

    • We may use cookies, web beacons, and other tracking technologies (see our Cookie Policy for details).

  • Information from third parties: We may receive information about you from:

    • Social media platforms (if you connect your accounts to our Site).

    • Marketing partners or lead generation services (only with your consent).

    • Publicly available sources.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • Providing and improving our services: To fulfill your requests, process transactions, provide customer support, personalize your experience, and improve the functionality and user experience of our Site.  

  • Communication: To contact you with information about our services, updates, promotions, and other marketing materials (you can opt out of marketing communications at any time).

  • Marketing: To personalize your experience on our Site and deliver targeted advertising (we will obtain your consent for direct marketing).

  • Legal compliance: To comply with applicable laws and regulations, including POPIA.

  • Analytics: To analyze website usage and trends to improve our Site and services.

  • Profiling (if applicable): If we use automated decision-making or profiling, we will provide you with information about this and your rights related to it.

5. How We Share Your Information

We may share your personal information with:

  • Service providers: Third-party service providers who perform services on our behalf (e.g., hosting, data analysis, payment processing, marketing, IT support). We have contracts with these providers to ensure they protect your information.

  • Business partners: Business partners who offer products or services that may be of interest to you (we will only do this with your explicit consent).

  • Legal authorities: We may disclose your information to legal authorities if required by law, legal process, or to protect our legal rights.

  • Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such transfer.  

6. Your Rights (POPIA)

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information.  

  • Correction: You can request correction of inaccurate or incomplete information.  

  • Deletion: You can request deletion of your personal information under certain circumstances.

  • Objection: You can object to the processing of your personal information under certain circumstances.  

  • Restriction: You can request restriction of processing under certain circumstances.  

  • Data portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.  

  • Complaint: You have the right to lodge a complaint with the Information Regulator.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure.  

8. Data Retention

We will retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law.  

9. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.  

10. International Data Transfers (If Applicable)

If we transfer your personal information outside of South Africa, we will ensure that adequate safeguards are in place to protect your information, in compliance with POPIA.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and notify you as required by law.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

info@southeaster.co.za

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